Terms and Conditions


It is very important that you read the Terms and Conditions very carefully before booking your reservation in Operadora de Marinas, S.A. de C.V.
The total amount of your reservation will be charged to your card when you make the reservation.

Payments made with Visa or MasterCard, the charge will apply in US dollars any conversion to another currency will be held under the current exchange rate of your bank. The statement will reflected the charge under the name of Operadora de Marinas, S.A. de C.V.

Changes and modifications:

All modifications or changes should be made at least 24 hours in advance of the confirmed date of your visit.

To make any changes, please send the confirmation number of your reservation and the new date of the visit by email: info@albatrossailaway.com  and our booking staff will contact you or call our reservation office the following numbers:
CANCUN: 800 0110
MEX: 01 800 288 0210
USA: 1 866 218 7202
CANADA: 1 866 218 7202

 

Cancellations:

To make the refund for canceling of a reservation, you must do it at least 3 days prior to the confirmed reservation date, with charge of 10% of the total amount.

The validity of the coupon is one year from the date of purchase.

Climate guarantee:

If you want to reschedule your tour just call us 24 hours in advance and we will reschedule your visit. And if it does not fit your vacation plan your reservation is valid for one year from the date of purchase.

No Shows:

We request our visitors to be at the location at least half an hour before the confirmed schedule for you tour. In case of no show the charged amount is not refundable.

Requirements:

It is necessary that the holder of the credit card with which the payment was made, is presented with a photo ID. Otherwise your booking will not be valid.

Persons that require special assistance:

We  do everything possible for our visitors with special needs are comfortable. However, you must contact our reservations staff before making your purchase, to explain the type of assistance required and ensure that these needs can be met.